Concord Technologies
Healthcare document processing company offering Concord Connect platform for straight-through processing with cloud fax, AI automation, and EHR integration.
Overview
Founded in 1996 and headquartered in Seattle, Washington, Concord Technologies evolved from a healthcare document exchange provider to an intelligent document processing platform vendor with the February 2025 launch of Concord Connect™ at the ViVE conference in Nashville. The company processes over 5 billion pages of protected health data annually through its secure network with 99.99% uptime, exclusively serving healthcare providers, payers, and regulated industries.
CEO William Cavanaugh positions the platform as addressing healthcare's "most pervasive administrative challenges — processing the overwhelming number of documents generated by every patient interaction." Unlike general-purpose IDP vendors, Concord Technologies' "Practical AI™" approach emphasizes healthcare-specific workflows and what CTO Chris Larkin calls the "last mile" of EHR integration, differentiating from point solutions requiring additional integration work.
The company was named a Leader in IDC's 2024 Digital Fax MarketScape and reports a 99% customer retention rate with 84 Net Promoter Score.
Key Features
- Concord Connect™: AI-driven document processing engine with data extraction, classification, and automated routing
- Practical AI™: Healthcare-focused automation with confidence indicators for human-in-the-loop intervention
- Multi-Channel Intake: Fax, email, and SFTP document reception
- EHR Integration: Direct API connections with "last mile" system of record integration
- Configurable Workflows: Healthcare-specific routing and processing rules
- Real-Time Monitoring: End-to-end document lifecycle tracking
Use Cases
Patient Document Intake
Automated processing of patient forms, referrals, and medical records with AI classification and routing to clinical departments through configurable workflows.
Insurance Claims Automation
Payer document processing for claims intake, policy verification, and automated data extraction integrated directly into claims management systems.
Straight-Through Processing
End-to-end document automation from multi-channel intake through EHR delivery, minimizing manual intervention and data entry.
Technical Specifications
| Feature | Specification |
|---|---|
| Core Platform | Concord Connect™ |
| AI Technology | Practical AI™ for healthcare documents |
| Processing Volume | 5+ billion pages annually |
| Network Uptime | 99.99% |
| Input Channels | Fax, email, SFTP |
| Healthcare Integration | EHR systems via API |
| Data Types | PHI, patient records, insurance claims |
| Industry Focus | Healthcare providers, payers, regulated industries |
| Founded | 1996 |
Resources
Company Information
Headquarters: Seattle, Washington, United States
Founded: 1996