EdgeVerve: Enterprise Automation by Infosys

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EdgeVerve is an Infosys subsidiary providing enterprise automation and AI solutions, evolving from traditional RPA toward agentic AI systems for global enterprises.

EdgeVerve

Overview

EdgeVerve Systems Limited operates as a wholly owned subsidiary of Infosys, delivering AI-powered automation products to global enterprises. The company's strategic direction has shifted decisively from process automation toward autonomous decision-making: in July 2025, CTO Arvind Rao positioned the company at the forefront of agentic AI architecture, and by late 2025 he framed the shift plainly - "the question is no longer about what AI can automate, but rather, what outcomes AI can achieve".

That architectural bet materialized in AI Next 25.0, which introduced a Poly AI approach - running Llama 3, GPT-4, and other LLMs simultaneously - as a deliberate hedge against vendor lock-in. The release also carved out a standalone Operations & Service Management (OSM) product targeting Global Business Services and Global Capability Centers, signaling that EdgeVerve is building a product portfolio around the AI Next core rather than selling the platform alone. Both developments come from a single Infosys-owned source; no independent analyst validation, pricing, or GA status has been confirmed as of this writing.

On the financial services side, an August 2025 partnership with Mastercard integrated Finacle with Mastercard Move's payment infrastructure across 200+ countries. In November 2025, EdgeVerve AI Next was embedded into Infosys' AI-First GCC Model as the unified platform for enterprise-scale AI deployment.

How EdgeVerve Processes Documents

EdgeVerve's document intelligence sits within a three-layer platform architecture introduced in AI Next 25.0. The bottom layer is Poly AI - multi-LLM support spanning Llama 3 and GPT-4, with prompt cost optimization and ethical AI governance controls built in. This is the first time EdgeVerve has publicly framed multi-model support as a core platform pillar rather than an implementation detail. The middle layer is a multi-modal data layer with AI copilots designed for citizen developers, covering intuitive data mapping and actionable insights; this layer is architecturally compatible with document intelligence workloads, though EdgeVerve has not published IDP-specific benchmarks or named document capabilities for it. The top layer is a process layer with generative AI copilots for workflow management and end-to-end orchestration.

XtractEdge, the dedicated document processing product, uses generative AI, ML, NLP, OCR, and computer vision to extract data from contracts, invoices, and complex structured and unstructured documents. AssistEdge RPA, featuring the Albie cognitive engine, handles process automation upstream and downstream of extraction. The Finacle banking platform adds composable document workflows for financial services, now extended through the Mastercard Move integration.

The Poly AI architecture's model-agnosticism is the most consequential document processing development in this cycle: enterprise buyers wary of OpenAI or Meta dependency gain a practical alternative, and prompt cost optimization directly affects per-document economics at scale. What remains unverified is how the multi-modal layer performs on real document workloads - no accuracy figures, throughput benchmarks, or named customer deployments have been disclosed from independent sources. Teams evaluating open-source alternatives for multi-LLM document extraction may also want to review LangExtract, Google's open-source Python library for structured extraction from unstructured text using LLMs with source grounding.

Use Cases

Cross-Border Banking Payments

Following the August 2025 Mastercard partnership, banks deploy Finacle to access payment capabilities across 200+ countries and 150+ currencies, reaching 95% of the world's banked population. PT Bank CTBC Indonesia implemented the solution in September 2025 using a cloud-hosted model.

Global Business Services and GCC Automation

The OSM solution, launched as a standalone product on the AI Next platform, targets GBS and GCC organizations with agentic AI workflows and end-to-end orchestration. It represents a go-to-market shift: rather than selling the AI Next platform directly, EdgeVerve is packaging vertical products around it for specific buyer segments. Availability status and pricing have not been disclosed.

Agentic Workflows with EdgeVerve ABV

EdgeVerve ABV enables enterprises to deploy autonomous AI agents that understand context, make independent decisions, and orchestrate real-time actions across business processes. As CTO Arvind Rao noted, "Agentic AI doesn't just improve processes. It unlocks new possibilities." The edgeverve abv search term draws impressions but no clicks at position 92 - indicating awareness without conversion, likely due to thin public documentation on the product.

BFSI Process Automation

EdgeVerve maintains recognition as a key player in the BFSI RPA market, projected to grow from $1.17 billion in 2025 to $6.26 billion by 2031. Deployed use cases include loan processing, compliance workflows, and customer onboarding automation. Vendors such as Unstract take a complementary approach in this space, offering an open-source, no-code LLM platform with hallucination mitigation for production-grade document extraction in regulated workflows. For financial services teams evaluating outcome-based pricing models alongside enterprise platforms, AmyGB offers a contrasting commercial structure: zero invoicing until measurable business results are achieved.

Technical Specifications

Feature Specification
Core Products AssistEdge (RPA + Albie cognitive engine), XtractEdge (IDP), EdgeVerve AI Next 25.0, Finacle (Banking), OSM (GBS/GCC, availability unconfirmed)
AI Architecture Poly AI multi-LLM (Llama 3, GPT-4, others); three-layer platform: AI layer, multi-modal data layer, process layer
Document Processing Generative AI, ML, NLP, OCR, computer vision for structured and unstructured documents including contracts and invoices
Banking Integration Mastercard Move payment network (200+ countries, 150+ currencies, 95% of world's banked population)
Deployment Cloud SaaS, on-premise, hybrid
Governance Responsible AI foundations, prompt cost optimization, ethical AI governance controls, federated AI governance, human oversight frameworks
Industries Financial services (primary), insurance, retail, manufacturing, telecom
Pricing Not publicly disclosed
GA Status AI Next 25.0 and OSM: vendor-stated, no independent confirmation as of February 2026

Resources

Sources

  • 2025-07 [article: CTO on agentic AI | techradar.com] Arvind Rao positions EdgeVerve at forefront of agentic AI platform architecture (https://www.techradar.com/pro/brainpower-unleashed-agentic-ai-and-beyond-bots)
  • 2025-08 [news: Mastercard partnership | electronicpaymentsinternational.com] Finacle integrated with Mastercard Move across 200+ countries (https://www.electronicpaymentsinternational.com/news/infosys-mastercard-payments-access/)
  • 2025-08 [news: Mastercard partnership | finextra.com] Cross-border payment collaboration detail (https://www.finextra.com/pressarticle/106871/infosys-and-mastercard-collaborate-to-scale-cross-border-payments)
  • 2025-09 [news: customer deployment | thehindubusinessline.com] PT Bank CTBC Indonesia implements Finacle cloud-hosted (https://www.thehindubusinessline.com/markets/stock-markets/infosys-shares-gain-4-board-to-consider-buyback-on-sept-11/article70028556.ece)
  • 2025-11 [press release: GCC model | prnewswire.co.uk] EdgeVerve AI Next integrated into Infosys AI-First GCC Model (https://www.prnewswire.co.uk/news-releases/infosys-unveils-ai-first-gcc-model-to-transform-global-capability-centers-into-innovation-hubs-302616954.html)
  • 2025-11 [article: CTO on agentic outcomes | techradar.com] Rao on autonomous decision-making strategy (https://www.techradar.com/pro/beyond-automation-the-future-of-intelligent-work-with-agentic-ai)
  • 2025-xx [comment: agentic GBS | electronicpaymentsinternational.com] Rao on agentic AI unlocking new possibilities (https://www.electronicpaymentsinternational.com/comment/agentic-gbs-next-operating-system-intelligent-enterprises/)
  • 2025-08 [market report: RPA | globenewswire.com] RPA market projected to reach $211.06B by 2034 (https://www.globenewswire.com/news-release/2025/08/18/3135131/0/en/Robotic-Process-Automation-Market-Size-to-Hit-USD-211-06-Billion-by-2034-Driving-Enterprise-Efficiency-and-Cost-Savings-Through-Automation.html)
  • 2026-01 [market report: BFSI RPA | globenewswire.com] BFSI RPA market projected $1.17B (2025) to $6.26B (2031) (https://www.globenewswire.com/news-release/2026/01/26/3225319/28124/en/Robotic-Process-Automation-in-BFSI-Market-Report-2026-Global-Industry-Size-Share-Trends-Opportunity-and-Forecast-2021-2031.html)
  • 2025-xx [vendor announcement: AI Next 25.0 | infosys.com] Poly AI architecture, OSM product launch - single vendor-owned source, no independent validation (https://www.infosys.com/newsroom/features/2025/edgeverve-unveils-ai-next.html)

Company Information

Headquarters: Bengaluru, India

Parent Company: Infosys Limited (wholly owned subsidiary)

Website: edgeverve.com

Geographic Reach: Global enterprise clients across financial services, insurance, retail, manufacturing, and telecom sectors