OpenBots
Healthcare-focused automation platform with zero-bot licensing, AI agents for revenue cycle management, and high-volume document processing capabilities.
Overview
OpenBots has evolved from a general RPA platform to a healthcare-specialized "Agentic AI" provider since its 2020 founding by Ashish Nangla. After raising $15M in Series A funding and completing acquisitions of araZach and MyOfficeBot in 2021-2022, the company pivoted to healthcare automation with eight specialized AI agents for Revenue Cycle Management launched in March 2025.
Everest Group ranked OpenBots as a "Major Contender" in its 2022 RPA assessment alongside SAP and IBM. The company achieved SOC2 Type 1, HIPAA, and PCI DSS certifications to target regulated industries.
CEO Zia Bhutta positions the platform as eliminating "manual inefficiencies" in healthcare financial operations. Customer KMH Cardiology processes 55,000 fax pages monthly using OpenBots, demonstrating the platform's high-volume document processing capabilities in referral-based healthcare organizations.
Key Features and Benefits
- Zero-Bot License Model: Consumption-based pricing without bot counting restrictions
- Eight Healthcare AI Agents: Patient intake, eligibility verification, prior authorization, fax processing, medical coding, claims processing, denials management, payment posting
- High-Volume Fax Processing: Handles 55,000+ pages monthly for healthcare organizations
- GPT Integration: Generative AI capabilities for document understanding
- Outcome-Based Pricing: 90-day ROI guarantees with performance-based contracts
- Healthcare Compliance: HIPAA, SOC2 Type 1, PCI DSS certifications
- Auto-Learning Models: ML improvement through validation feedback loops
Use Cases
Healthcare Revenue Cycle Management
Healthcare organizations use OpenBots' eight specialized AI agents to automate end-to-end revenue cycle processes. KMH Cardiology processes 55,000 fax pages monthly, with the platform handling referral coordination and patient intake automation while maintaining HIPAA compliance.
High-Volume Document Processing
Healthcare systems implement OpenBots for processing large volumes of unstructured documents including faxes, medical records, and insurance forms. The platform claims 98% accuracy in auto-classification and 50% reduction in administrative costs through AI-enhanced document understanding.
Banking System Integration
Gabriel Skelton notes that banks using core systems like "FIS, Fiserv, or Jack Henry" leverage OpenBots for seamless data transfer between sub-applications that "don't speak to each other," achieving 100% accuracy in financial data processing.
Technical Specifications
| Feature | Specification |
|---|---|
| Platform Type | Healthcare-focused Agentic AI platform |
| Licensing Model | Zero-bot license, consumption-based pricing |
| AI Agents | 8 specialized healthcare RCM agents |
| Document Volume | 55,000+ pages monthly (proven at KMH Cardiology) |
| Accuracy Claims | 98% auto-classification, 50% cost reduction |
| Compliance | HIPAA, SOC2 Type 1, PCI DSS |
| Pricing Model | Outcome-based with 90-day ROI guarantees |
| Target Industries | Healthcare RCM, banking, regulated industries |
| Market Position | Everest Group "Major Contender" (2022) |
Resources
Company Information
Headquarters: Edison, New Jersey, United States (505 Thornall St, Edison, NJ 08837)
Founded: 2020
Founder: Ashish Nangla
CEO: Zia Bhutta
Employees: ~51 (across 3 continents)
Funding: $20M total ($15M Series A in May 2022)