OpenText
OpenText is a global leader in Enterprise Information Management (EIM) offering comprehensive solutions for content management, business process automation, customer experience management, and information discovery with a focus on enterprise-scale document processing and analysis.
Overview
OpenText provides a comprehensive suite of Enterprise Information Management (EIM) solutions designed to help organizations manage, secure, and leverage their information assets. As one of the largest enterprise software providers, OpenText offers technologies that address the entire information lifecycle, from capture and creation through archiving and disposal.
Founded in 1991, OpenText has grown through both organic development and strategic acquisitions to become a leader in content services, business networks, customer experience management, and analytics. Their solutions help organizations digitize business processes, manage complex information, ensure compliance, and derive insights from their enterprise data.
OpenText serves organizations across numerous industries, including financial services, healthcare, government, legal, energy, manufacturing, and life sciences. Their technologies enable these enterprises to transform their operations through digital automation, enhance decision-making through analytics, and improve customer engagement while maintaining information governance and security.
Key Features
- Content Services: Enterprise content management and collaboration
- Intelligent Capture: Advanced document and data capture automation
- Business Process Management: Workflow design and process optimization
- Customer Experience Management: Personalized multichannel communications
- Information Governance: Records management and compliance
- Business Networks: Supply chain and B2B integration
- Discovery: Enterprise search and investigation tools
- Analytics: Business insights and reporting
- AI and Machine Learning: Intelligent automation and data extraction
- Cloud Integration: Hybrid and cloud deployment options
Use Cases
Enterprise Content Management
Organizations implement OpenText Content Suite to establish a comprehensive enterprise content management strategy. The platform centralizes document storage and provides structured management for all content types across departments and processes. Advanced metadata capabilities and taxonomies organize information for easy retrieval, while version control ensures document integrity. Collaboration features enable secure sharing both internally and with external partners through controlled workspaces. Records management capabilities automatically apply retention policies based on content type and regulatory requirements. Integration with enterprise applications (ERP, CRM, HR systems) embeds content management directly into business processes. This implementation eliminates information silos, reduces discovery and compliance costs, improves productivity through immediate access to accurate information, and mitigates risk through consistent information governance.
Intelligent Document Processing
Enterprises utilize OpenText Intelligent Capture to transform document-intensive operations. The solution automates the capture of documents from multiple channels (scan, email, fax, web) and extracts relevant data using advanced recognition technologies and machine learning. Classification engines automatically identify document types without templates, while extraction rules locate and capture specific data points with high accuracy. Validation workflows verify extracted information against business rules and existing systems, routing exceptions for human review. Integration with downstream systems enables straight-through processing for clean transactions. This approach dramatically reduces manual data entry, accelerates processing from days to minutes, improves data accuracy by eliminating keying errors, and enables staff to focus on higher-value activities rather than routine processing.
Technical Specifications
| Feature | Specification |
|---|---|
| Platform | OpenText Cloud and on-premises options |
| Capture Capabilities | OCR, ICR, machine learning, advanced recognition |
| Content Repository | Secure, scalable with petabyte capacity |
| Process Automation | Visual workflow design, business rules engine |
| Integration Methods | APIs, services, connectors for enterprise applications |
| Security Features | Encryption, access controls, digital rights management |
| Compliance Support | GDPR, CCPA, SEC, HIPAA, FDA, DoD, and industry standards |
| Search Technology | Full-text, metadata, federated search capabilities |
| AI Capabilities | Natural language processing, classification, extraction |
| Scalability | Enterprise-grade, high-volume processing |
Getting Started
- Information Assessment: Evaluation of content and process requirements
- Solution Design: Architecture planning based on business needs
- Implementation: Deployment and configuration services
- Integration: Connection with existing enterprise systems
- User Adoption: Training and change management support
Resources
Address
275 Frank Tompa Drive
N2L 0A1 Waterloo, Canada
Email: support@opentext.com
Tel: +800-4996-5440
