Paperbox
Belgium-based IDP vendor specializing in insurance mailroom automation with AI-powered email triage, document classification, and workflow triggers.
Overview
Founded in 2021 in Gent, Belgium, paperbox operates as an insurance-vertical IDP specialist serving over 30 insurance companies through its Smart Mailroom platform. The company won the 2021 InsurTech Startup Award by MOI in Vienna and the 2022 Startup of the Year by UNIZO Oost-Vlaanderen, establishing early recognition in the insurance technology sector.
paperbox differentiates from horizontal IDP vendors through insurance-specific integrations with Guidewire and Keylane, alongside standard enterprise connectors for Salesforce and Microsoft 365. The platform claims 90% workflow automation and 50% efficiency gains for insurance operations, positioning against general-purpose document processing solutions.
The company operates through a three-phase implementation approach: Phase 1 covers mailroom triage and file linking, Phase 2 handles document completion and intention detection, and Phase 3 provides automated workflow triggers. This structured methodology suggests a consultative sales model targeting comprehensive workflow transformation rather than point solutions.
Key Features
- Insurance-Specific ML Models: Custom classification for claims, policies, and insurance correspondence
- Three-Phase Implementation: Structured approach from triage to full automation
- Claims/Policy ID Linking: Automatic connection to existing insurance records
- Human-in-the-Loop Validation: UI for validating uncertain AI results
- Insurance Platform Integration: Native connectors for Guidewire and Keylane
- Email Triage Automation: Automated routing of physical and digital correspondence
- Workflow Triggering: Automatic initiation of insurance-specific processes
Use Cases
Insurance Claims Processing
Claims teams process incoming documentation including photos, police reports, and medical records through paperbox's API. The system automatically links documents to existing claim IDs, extracts relevant data points, and triggers appropriate departmental workflows based on document classification and content analysis.
Policy Administration Automation
Insurance carriers route policy applications, endorsements, and renewal documents through the Smart Mailroom platform. paperbox extracts policyholder information, coverage details, and effective dates, then automatically triggers underwriting or renewal workflows within existing insurance management systems like Guidewire.
Mailroom Digitization
Insurance companies eliminate manual mail sorting by routing all physical and digital correspondence through paperbox's triage system. The platform categorizes communications into claims, policy inquiries, renewals, and general correspondence, then routes each to appropriate departments with extracted metadata for faster processing.
Technical Specifications
| Feature | Specification |
|---|---|
| Platform Type | Insurance mailroom automation |
| Core Technology | Proprietary ML models for insurance documents |
| Integration Method | API-based document submission and retrieval |
| Industry Connectors | Guidewire, Keylane, Salesforce, Microsoft 365 |
| Language Support | Dutch, English, French, German, Italian, Portuguese |
| Validation | Human-in-the-loop UI for uncertain results |
| Pricing | Usage-based subscription starting €500/month |
| Support | 24/7 live support with free trial |
Resources
Company Information
Headquarters: Gent, Belgium
Founded: 2021
Awards: 2021 InsurTech Startup Award (MOI Vienna), 2022 Startup of the Year (UNIZO Oost-Vlaanderen)