DocStar
Enterprise content management and intelligent document processing platform owned by Epicor, serving 4,000+ organizations with AI-powered document capture and workflow automation.
Overview
DocStar is an enterprise content management (ECM) and intelligent document processing platform that combines document capture, classification, and business process automation. Originally founded as an independent company, DocStar was acquired by Epicor Software Corporation and now operates as part of Epicor's Strategic Applications portfolio.
With 27 years of operation and 4,000+ organizational customers, DocStar has established itself as a mid-market alternative to enterprise vendors. The platform consistently achieves 4.0-4.3 ratings across major review platforms with an 88% customer recommendation rate.
DocStar benefits from pricing pressure at enterprise vendors, with users citing Hyland raising minimums from $3,000 to $80,000, creating opportunity for DocStar's $47/month entry point. As one customer noted, "DocStar does roughly 80% of what the big players do" with functionality gaps applying only to the largest companies.
The platform's OCR capabilities deliver long-term value, with Jennifer F., an Account Executive in Insurance, explaining: "We are able to store thousands of files (well into the GBs) forever and can search among the document text thanks to OCR so even documents 10+ years old that weren't named using our current organization structure can be found and referenced."
Key Features and Benefits
• Intelligent Data Capture (IDC) - Neural network-powered document classification and data extraction with machine learning algorithms that learn new document formats through user-guided teaching • Patented Classification Engine - Automatic document separation and classification without extensive template building • Advanced OCR Technology - Full-text search capabilities across historical documents regardless of original naming conventions • Business Process Automation - Configurable workflow engine with routing capabilities and audit trails • Multi-Input Processing - Direct scanner connections, multi-function devices, watched network folders, and automatic email processing • Real-time Data Validation - Extracted fields validated against databases during processing • Comprehensive ERP Integration - Native connections to Microsoft Dynamics, Sage, Epicor, Oracle, SAP, Infor, NetSuite, KARMAK, and QuickBooks
Use Cases
Accounts Payable Automation
DocStar automates invoice processing with measurable ROI. Julie M., an AP Manager in Healthcare, reported: "When we started using DocStar 5 years ago it actually saved us from hiring another person in accounts payable, which added to the product value tremendously!" One Vice President of IT documented over $500k in savings from process improvements.
Document Archival and Retrieval
Long-term document storage with intelligent search capabilities across decades of files, particularly valuable for regulated industries requiring historical document access.
Compliance Management
HIPAA and SOC 2 compliance support for healthcare, financial services, government, insurance, manufacturing, and legal services with strict security and retention controls.
Technical Specifications
| Feature | Specification |
|---|---|
| Deployment Options | Cloud, on-premise, hybrid |
| API Integration | REST/SOAP APIs |
| Language Support | English, Chinese, French, Spanish |
| Mobile Access | iOS and Android apps available |
| Document Types | Invoices, forms, contracts, receipts, handwritten documents |
| Security Compliance | HIPAA, SOC 2 |
| User Ratings | Document Storage: 4.3/5, Archiving: 4.2/5 |
| Pricing | Starting at $47/month |
Resources
- DocStar Intelligent Data Capture Fact Sheet
- DocStar Blog - Machine Learning and IDP
- DocStar Blog - OCR and Document Management
- Customer Reviews on Capterra
- Software Advice Profile
Contact Information
DocStar (Epicor Software Corporation) 804 Las Cimas Parkway Austin, TX 78746 Phone: 1-888-DOCSTAR (1-888-362-7827) Email: info@docstar.com Website: www.docstar.com
