FormHero — Adaptive Digital Forms Platform
Digital forms platform acquired by Quadient in 2023, now integrated as Inspire iForms within enterprise CCM workflows.
Overview
Founded in 2015 in Toronto, FormHero developed adaptive digital forms technology before being acquired by Quadient in September 2023. The acquisition followed a 2022 partnership and immediately integrated FormHero's technology as "Quadient Inspire iForms" within Quadient's Customer Communication Management platform.
Geoffrey Godet, CEO at Quadient, positioned the acquisition as providing "an additional competitive edge" to help customers "create exceptional customer experiences" at enterprise scale. The integration targets financial services and insurance sectors, with existing customers including three major Canadian financial institutions.
By Q3 2024, the former FormHero assets contributed to Quadient's Digital division achieving 8.7% organic growth, reaching €194 million in nine-month revenue with 84% of customers on SaaS and Annual Recurring Revenue hitting €226 million.
Marci Maddox, Research Vice President at IDC, noted the market shift "beyond simple web forms" toward "data privacy, personalization, and intelligent communications through more robust interactive capabilities."
Quadient Onboarding Automation Platform
The integrated Inspire iForms solution creates adaptive smart forms that dynamically adjust based on user responses for streamlined customer onboarding workflows. Pre-populated forms integrate with existing customer data systems while sophisticated conditional logic handles complex calculations and compliance requirements. AI/ML integration provides natural language processing and automated data processing capabilities.
Enterprise integration connects with CRM, ERP, and CCM systems for seamless quadient onboarding automation, while digital signatures enable secure document signing within form workflows. Built-in compliance management ensures regulatory adherence for financial services onboarding, supported by low-code development tools for business user-focused form creation. Omnichannel delivery maintains cross-device compatibility and consistent experiences across all touchpoints.
Use Cases
Financial Services Application Processing
Banks implement the integrated Inspire iForms solution for account opening, loan applications, and investment onboarding automation. The platform creates intelligent digital forms that adapt based on applicant responses, with real-time integration to credit verification services. Automated document generation and seamless transfer to core banking systems reduces processing time while ensuring regulatory compliance.
Insurance Claims Automation
Insurance companies utilize the platform for dynamic claims submission workflows. Forms automatically adjust based on claim type, policy details, and incident circumstances, guiding claimants through documentation submission including photo uploads. Integration with claims management systems eliminates manual data re-entry while improving accuracy through point-of-submission validation.
Technical Specifications
| Feature | Specification |
|---|---|
| Deployment | Cloud-based SaaS within Quadient CCM platform |
| Form Logic | Visual logic builder, complex conditions support |
| Integration Methods | REST APIs, webhooks, CCM platform connectors |
| Security Features | Enterprise-grade encryption, role-based access |
| Mobile Support | Responsive design for all devices |
| Document Generation | Dynamic PDF, Word generation within CCM workflows |
| Data Processing | AI/ML-powered automated data extraction |
| Compliance | GDPR, CCPA, financial services regulations |
| Platform Integration | Native Quadient Inspire CCM integration |
| Scalability | Enterprise-grade for high-volume processing |