Laserfiche
Laserfiche is a leading enterprise content management (ECM) and business process automation platform that enables organizations to transform into digital businesses by automating and optimizing document-centric processes.
Overview
Laserfiche provides a comprehensive suite of content services and process automation tools designed to help organizations manage information, streamline processes, and accelerate business transformation. Their platform combines document management, electronic forms, workflow automation, and analytics in an integrated ecosystem.
Founded in 1987, Laserfiche pioneered the paperless office concept and has evolved into a full-featured digital transformation platform. Their solutions are distinguished by their user-friendly design, robust security architecture, and scalability from departmental implementations to enterprise-wide deployments. The company has established a strong presence in government, education, financial services, and healthcare sectors.
Laserfiche serves organizations of various sizes across multiple industries, helping them digitize paper-based processes, automate routine tasks, ensure regulatory compliance, and improve information accessibility. Their solutions enable organizations to work more efficiently while maintaining governance over critical business information.
Key Features
- Document Management: Centralized content repository with version control
- Business Process Automation: Configurable workflow capabilities
- Electronic Forms: Digital form creation and submission
- Records Management: Lifecycle governance and retention management
- Capture and OCR: Automated document digitization and indexing
- Search and Retrieval: Advanced content discovery tools
- Security and Compliance: Comprehensive access controls and audit trails
- Integration Capabilities: Connections to line-of-business applications
- Mobile Access: Remote content interaction on any device
- Analytics and Reporting: Process insights and performance metrics
Use Cases
Government Records Management
Municipal, state, and federal government agencies implement Laserfiche to modernize records management and citizen services. The platform digitizes paper documents including permits, licenses, public records, and administrative files with powerful capture tools and OCR technology. Records management capabilities enforce retention schedules, disposition rules, and legal holds in compliance with government regulations. Public-facing web portals enable citizens to submit applications, make requests, and access public information through self-service interfaces. Workflow automation streamlines approval processes, routes documents between departments, and manages public records requests with automatic redaction capabilities. Integration with GIS, payment systems, and other government applications creates a unified digital ecosystem. This implementation accelerates citizen service delivery through streamlined processes, ensures compliance with records regulations through consistent governance, improves transparency through searchable public records, and reduces operational costs through elimination of paper-based processes.
Financial Services Process Automation
Banks, credit unions, and financial institutions utilize Laserfiche to automate document-intensive processes in lending, account services, and compliance operations. The platform creates digital workflows for loan origination, account opening, and client onboarding with electronic forms capturing customer information and supporting documentation. Automated document classification organizes and indexes incoming documents using AI-enhanced recognition. Integration with core banking systems, CRM platforms, and credit verification services creates straight-through processing with minimal manual intervention. Compliance features maintain audit trails, manage sensitive information, and enforce regulatory requirements including KYC and AML protocols. This approach reduces loan processing time through automated workflows, enhances customer experience through streamlined onboarding, strengthens compliance through consistent documentation and audit trails, and scales operations by handling higher transaction volumes without proportional staff increases.
Technical Specifications
| Feature | Specification |
|---|---|
| Deployment Options | Cloud, on-premises, hybrid |
| Security Certifications | SOC 2, ISO 27001, HIPAA compliance |
| Authentication | SSO, LDAP, Active Directory, multi-factor |
| Integration Methods | REST API, SDK, pre-built connectors |
| Capture Capabilities | High-volume scanning, OCR, advanced recognition |
| Forms Technology | Web forms, e-signatures, mobile-responsive |
| Workflow Engine | Visual designer, conditional routing, monitoring |
| Records Management | DoD 5015.2-certified capabilities |
| Mobile Support | iOS and Android applications |
| Reporting Tools | Dashboards, process analytics, custom reports |
Getting Started
- Assessment: Evaluation of process automation opportunities
- Solution Design: Configuration planning based on requirements
- Implementation: Deployment and integration with existing systems
- Training: User education and change management
- Optimization: Ongoing refinement of automated processes
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