OnBase
OnBase by Hyland is transforming from traditional enterprise content management to AI-powered document processing through strategic platform integration.
What is OnBase Hyland - Overview
OnBase Hyland, developed by Hyland Software since 1991 and headquartered in Westlake, Ohio, serves over 14,000 customers across healthcare, financial services, government, higher education, insurance, and manufacturing sectors. Founded by Packy Hyland, Jr. for The Necedah Bank in Wisconsin, the OnBase platform has undergone significant AI transformation under new leadership.
In mid-2024, Hyland appointed Jitesh Ghai, former Informatica Chief Product Officer, as CEO to lead OnBase Hyland's AI transformation. Ghai's strategy focuses on integrating OnBase with Hyland's other acquired products into a unified Content Innovation Cloud platform without requiring customer data migration.
In July 2025, Hyland launched Agent Builder, enabling organizations to build and deploy AI agents for complex document processing workflows. Michael Campbell, Chief Product Officer, emphasized moving "from experimental AI to real-world solutions."
At Community Live 2025, Hyland announced OnBase users would gain access to the Enterprise Context Engine and Agent Mesh through the Content Innovation Cloud, following a "modernize without migration" strategy.
However, OnBase faces competitive pressure. Despite maintaining a 100% user recommendation rate and 4.5/5 stars on Gartner Peer Insights, OnBase's market share in Enterprise Content Management declined from 6.6% to 5.8% year-over-year. Hyland is addressing architectural concerns through its HXP (Hyland Experience Platform) initiative, consolidating features from OnBase, Alfresco, and Nuxeo acquisitions into a unified platform.
In early 2026, Dawn Sophia, Solution Architect at DataBank, highlighted how Hyland's Content Innovation Cloud enables "practical, low-risk stages" for public sector modernization, positioning it as complementary to existing OnBase environments rather than a replacement.
How OnBase document management works
OnBase document management combines traditional document management with AI-powered automation through Agent Builder featuring industry-specific prompts for financial services, insurance, and healthcare. The platform's Enterprise Context Engine creates knowledge graph overlays for institutional memory mining while Agent Mesh enables chaining AI agents across business workflows.
OnBase document management provides secure storage, retrieval, version control, and lifecycle management through Content Federation Service connections to SharePoint Online and third-party ECM platforms. The system supports multiagent collaboration with task-oriented and collaboration-oriented agents using low-code interfaces for workflow automation with rules-based process routing and parallel approvals.
Multi-channel capture enables document intake via scanners, email, fax, web forms, and mobile devices while OCR and data extraction capabilities include text recognition, barcode reading, and machine learning classification for automated document processing.
OnBase Hyland use cases
AI-Powered Document Processing
Organizations deploy AI agents through Agent Builder to automate document reading and processing tasks while maintaining scalable human oversight. OnBase Hyland supports gradual AI adoption without workflow disruption, addressing enterprise concerns about AI ROI through production-ready implementations.
Healthcare Records Management
Healthcare organizations digitize medical records and administrative documents with HIPAA-compliant encryption and audit trails. OnBase integrates with EMR systems while leveraging AI agents for automated compliance checks and fraud risk reduction.
Government Case Management
Government agencies manage citizen service cases through unified case folders with AI-enhanced workflow routing. OnBase Hyland maintains complete audit trails for compliance and transparency while automating time-consuming document processing tasks.
OnBase Technical Specifications
| Feature | Specification |
|---|---|
| Deployment Options | Cloud, on-premises, hybrid, multi-cloud (AWS, Azure, GCP) |
| AI Capabilities | Agent Builder, Enterprise Context Engine, Agent Mesh |
| Content Federation | SharePoint Online, third-party ECM integration |
| Capture Technologies | OCR, ICR, OMR, barcode, machine learning classification |
| Security Features | Encryption, role-based access, multi-factor authentication, audit trails |
| Integration Methods | REST APIs, SOAP, pre-built connectors, screen-level overlays |
| Compliance | GDPR, HIPAA, SOX, FDA 21 CFR Part 11, industry-specific regulations |
| Database Support | SQL Server, Oracle, DB2 |
Resources
Company Information
Company: Hyland Software
Headquarters: Westlake, Ohio, United States
Founded: 1991
Founder: Packy Hyland, Jr.
CEO: Jitesh Ghai (appointed mid-2024)
Employees: 2,100
Customers: 14,000+ customers
First Implementation: The Necedah Bank, Wisconsin (1991)
Industries: Healthcare, financial services, government, higher education, insurance, manufacturing