SER Group
SER Group is a leading provider of enterprise content management (ECM) and intelligent information management solutions, offering the Doxis Intelligent Content Automation platform for comprehensive document processing and business process automation.
Overview
SER Group specializes in intelligent information management solutions through its flagship Doxis platform. As one of Europe's largest ECM providers, the company offers comprehensive capabilities for capturing, processing, managing, and archiving business documents and content across the enterprise.
Founded in 1984, SER Group has established a strong market position with its Doxis Intelligent Content Automation platform, which combines traditional ECM functionality with advanced cognitive services and AI capabilities. The platform helps organizations digitize document-centric processes, improve information accessibility, and extract business value from unstructured content.
SER Group serves organizations across multiple industries, with particular strength in manufacturing, financial services, insurance, healthcare, and public sector. Their solutions help enterprises manage the entire document lifecycle from capture to archiving while automating related business processes to improve operational efficiency.
Key Features
- Intelligent Document Capture: Advanced recognition and data extraction
- Content Management: Comprehensive document and content handling
- Process Automation: Workflow and business process management
- Records Management: Compliant long-term archiving and retention
- Cognitive Services: AI-enhanced content analysis and understanding
- Collaboration Tools: Team-based document editing and sharing
- Information Governance: Policy-based content management
- Integration Framework: Connections with enterprise applications
- Mobile Support: Access to content and processes via mobile devices
- Analytics and Reporting: Insights into document usage and processes
Use Cases
Intelligent Document Processing
Organizations implement SER Group's Doxis platform to transform how they handle business documents. The system captures incoming documents from multiple channels (email, scan, electronic formats) and automatically classifies them by type, extracting relevant data through AI-enhanced recognition technology. Content is validated against business rules and existing systems, triggering appropriate workflows based on document type and content. Integration with line-of-business applications enables straight-through processing while maintaining a comprehensive audit trail for compliance purposes. This approach reduces manual document handling by up to 80%, improves information accessibility through centralized storage and powerful search capabilities, accelerates processing times from days to minutes, and enhances compliance through consistent application of information governance policies.
Contract Lifecycle Management
Legal and procurement departments utilize Doxis to streamline the entire contract management process. The solution manages contract creation through templates and clause libraries, facilitates collaborative review and approval workflows, and maintains a secure repository of all executed agreements. AI-enhanced analytics extract key provisions, obligations, and expiration dates, triggering automatic notifications for renewal deadlines and compliance requirements. The platform maintains relationships between master agreements, amendments, and related documents while providing powerful search capabilities across the contract portfolio. This implementation reduces contract processing time by up to 50%, improves compliance through automated monitoring of obligations, enhances visibility into contractual relationships and commitments, and provides a complete audit trail of all contract-related activities from initiation through fulfillment or termination.
Technical Specifications
| Feature | Specification |
|---|---|
| Platform | Doxis Intelligent Content Automation |
| Deployment Options | Cloud, On-premises, Hybrid |
| Content Repository | Scalable, distributed architecture |
| Document Formats | All major formats (Office, PDF, CAD, email, etc.) |
| OCR Capabilities | Advanced recognition with machine learning enhancement |
| Workflow Engine | Configurable, rules-based process automation |
| AI Technologies | Machine learning, NLP, pattern recognition |
| Integration Methods | APIs, Connectors, Content Federation |
| Security Features | Role-based access, encryption, digital signatures |
| Compliance Support | GDPR, FDA, GxP, ISO standards, industry regulations |
Getting Started
- Discovery Workshop: Assessment of current processes and requirements
- Solution Design: Configuration based on organizational needs
- Implementation: Deployment and integration with existing systems
- User Adoption: Training and change management support
- Continuous Optimization: Ongoing improvement of processes and configurations
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