October 03, 2025 to November 02, 2025 (30 days) News Period
Total Articles Found: 7
Search Period: October 03, 2025 to November 02, 2025 (30 days)
Last Updated: November 02, 2025 at 11:12 AM
News Review for quadient
Quadient Business Review - October 2025
Executive Summary
Quadient achieved market leadership in the global Customer Communications Management software sector, capturing 11% of the $2.1 billion market according to IDC research, while simultaneously expanding its physical infrastructure through strategic partnerships and product innovations across multiple business segments. The company launched its carrier-agnostic Parcel Pending locker network in Italy to capitalize on the projected growth from $110.35 billion to $178.6 billion by 2030, deployed 2,000 additional smart lockers across the UK through an expanded Evri partnership, and introduced an industry-first solar-powered autonomous battery parcel locker pilot program. Recognition came through multiple third-party awards including the IDC 2025 SaaS Customer Satisfaction Award for Accounts Receivable and the Ultimate Innovator Award at Talkdesk's CX Innovators Awards, validating the company's AI-driven approach across its digital solutions portfolio while supporting its Elevate to 2030 strategy focused on sustainable growth and net-zero objectives.
Key Developments
Market Leadership Achievement: Quadient secured the top position in worldwide Customer Communications Management software market share for 2024, capturing 11% of the $2.1 billion market and outpacing overall market growth of 5.7% through enhanced customer retention and large deal acquisitions, according to IDC research.
European Expansion: The company launched its Parcel Pending open locker network in Italy, marking a strategic milestone in European expansion into a market forecast to grow from $110.35 billion in 2025 to $178.6 billion by 2030.
UK Infrastructure Growth: Quadient expanded its UK smart locker network with 2,000 additional units through an extended partnership with delivery company Evri, supporting Evri's goal to reach 25,000 locations by 2030.
Product Innovation: The company unveiled its X Series solar-powered autonomous battery parcel locker pilot program in the UK, featuring industry-first technology that operates with complete energy autonomy and includes returns processing capabilities.
Industry Recognition: Quadient received the IDC 2025 SaaS Customer Satisfaction Award for Accounts Receivable and the Ultimate Innovator Award at Talkdesk's 2025 CX Innovators Awards.
Market Context
Quadient's developments align with broader market trends toward AI-driven customer experience solutions and sustainable logistics infrastructure. The CCM market is experiencing a shift from cost containment toward customer-centric innovation powered by AI and automation, with organizations investing in platforms that personalize engagement and unify digital touchpoints. In the parcel delivery sector, growing consumer demand for convenient, secure, and sustainable services driven by e-commerce growth creates opportunities for carrier-agnostic locker networks that serve multiple delivery providers through unified infrastructure.
Notable Quotes
Geoffrey Godet, CEO of Quadient, discussing market leadership strategy: "Our Digital journey to today's leading position focuses on two key pillars: customer satisfaction and innovation. By meeting and even exceeding customer needs through deep AI and continuous product improvements, we're redefining what it means to communicate intelligently for large as well as mid-segment enterprises." (Source)
Amy Machado, Senior Research Manager at IDC, validating Quadient's AI capabilities: "Organizations are investing in AI-driven communication platforms that personalize engagement and unify digital and human touchpoints. Quadient's platform leverages AI that evolves and adapts to customer needs for faster content creation, advanced personalization, automated translation, and intelligent workflow orchestration." (Source)
Benoit Berson, Chief Solution Officer, Parcel Automation at Quadient, on Italian market strategy: "Our vision is to create the most accessible locker network in the market, one that seamlessly connects consumers, carriers, and retailers through a single, high-quality infrastructure. Italy's fast-growing e-commerce market and appetite for innovation make it the ideal environment to bring our proven model to life." (Source)
Chris Hartigan, Chief Solution Officer, Digital at Quadient, on AR solution value: "Finance is about clarity and confidence. Quadient AR takes the stress out of managing receivables with an intuitive, award-winning interface that helps finance teams work faster, with fewer errors. The result is reduced DSO, stronger cash flow, and more time to focus on strategic priorities instead of chasing spreadsheets." (Source)
Strategic Implications
Quadient's market leadership in CCM software validates its AI-driven platform strategy and positions the company advantageously for both large enterprise and mid-market customer acquisition. The European expansion through Italy and UK infrastructure growth demonstrates execution of the company's goal to reach 40,000 deployed parcel locker units by 2030, while the open, carrier-agnostic network model creates potential network effects that could establish barriers for proprietary competitors. The solar-powered autonomous locker innovation enables deployment in previously inaccessible locations while supporting net-zero objectives under the Elevate to 2030 strategy, potentially creating unique competitive differentiation in sustainable logistics solutions. Multiple third-party recognitions across different business segments validate Quadient's cross-platform AI capabilities and customer satisfaction focus, strengthening credibility for enterprise sales and market positioning as the company pursues its digital transformation strategy.
Individual Articles
Article 1: Talkdesk announces 2025 CX Innovators Awards winners
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Summary
Quadient received the Ultimate Innovator Award at Talkdesk's 2025 CX Innovators Awards, recognizing the company's innovative use of customer experience technology to solve CX challenges and deliver best-in-class customer service. Nancy G., Quadient's customer service lead, praised the Talkdesk Copilot feature as a 'game-changer' in a G2 review, highlighting its ability to provide instant review capabilities and act as a personal assistant for customer interactions. The recognition positions Quadient among companies successfully implementing AI-powered customer experience solutions, with the award selected by an independent panel of CX professionals and announced on October 30, 2025.
Executive Insights
Nancy G., customer service lead of Quadient
"I absolutely love the Copilot feature! It's a total game-changer. Being able to instantly review what was said is so helpful — whether I need to double-check something I missed or get a quick reminder, it's always right there to keep me on track. It's like having a personal assistant that ensures I never miss a beat with customers!"
Context: Discussing experience with Talkdesk Copilot feature in G2 review
Significance: Demonstrates practical user satisfaction with AI-powered customer service tools at Quadient
Article 2: Quadient Takes No. 1 Position in Global Customer Communications Management Software Market Share
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Summary
Quadient achieved the number one position in global Customer Communications Management software market share for 2024, capturing 11% of the $2.1 billion market according to IDC research, outpacing the overall market growth of 5.7%. The company's success stems from enhanced AI-assisted capabilities including automated content creation, sentiment analysis, translation, and workflow orchestration that serve both large enterprises and mid-market customers. CEO Geoffrey Godet attributed the market leadership to a dual focus on customer satisfaction and innovation, while IDC analyst Amy Machado highlighted Quadient's AI platform that adapts to customer needs and simplifies compliance through managed templates and audit trails, positioning the company well for the market trend toward AI-driven customer communication platforms.
Executive Insights
Amy Machado, Senior Research Manager at IDC
"Organizations are investing in AI-driven communication platforms that personalize engagement and unify digital and human touchpoints. Quadient's platform leverages AI that evolves and adapts to customer needs for faster content creation, advanced personalization, automated translation, and intelligent workflow orchestration."
Context: Discussing market trends and Quadient's positioning in CCM market
Significance: Third-party analyst validation of Quadient's AI capabilities and market positioning
Geoffrey Godet, CEO of Quadient
"Our Digital journey to today's leading position focuses on two key pillars: customer satisfaction and innovation. By meeting and even exceeding customer needs through deep AI and continuous product improvements, we're redefining what it means to communicate intelligently for large as well as mid-segment enterprises."
Context: Explaining company strategy behind market leadership achievement
Significance: CEO emphasizes dual focus on large enterprise and mid-market segments as growth strategy
Article 3: Quadient Expands European Open Locker Network with Launch in Italy
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Summary
Quadient launched its Parcel Pending open locker network in Italy, expanding its European presence into a market projected to grow from $110.35 billion to $178.6 billion by 2030. The carrier-agnostic network differentiates from single-carrier proprietary systems by serving all delivery providers through patented technology featuring real-time monitoring, drop-box functionality, and cloud-based operations. Chief Solution Officer Benoit Berson emphasized the company's vision to create the most accessible locker network connecting consumers, carriers, and retailers through unified infrastructure. With 26,000 units currently deployed worldwide, the Italian launch supports Quadient's goal of reaching 40,000 units by 2030 while establishing partnerships with major local carriers and retailers.
Executive Insights
Benoit Berson, Chief Solution Officer, Parcel Automation at Quadient
"Our vision is to create the most accessible locker network in the market, one that seamlessly connects consumers, carriers, and retailers through a single, high-quality infrastructure. Italy's fast-growing e-commerce market and appetite for innovation make it the ideal environment to bring our proven model to life. By consolidating multiple services into one open network, we are not just improving logistics, we are reimagining the customer experience across the first and last mile."
Context: Discussing Quadient's Italian market entry strategy
Significance: Articulates Quadient's positioning strategy emphasizing accessibility and multi-stakeholder connectivity over single-carrier solutions
Article 4: Quadient and Evri Expand Strategic Partnership to Boost Out-of-Home Delivery Network
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Summary
Quadient expanded its UK presence through an extended partnership with delivery company Evri, deploying 2,000 additional Parcel Pending smart lockers across the country. The deployment supports Evri's expansion to 25,000 locations by 2030 and demonstrates adoption of Quadient's open, carrier-agnostic locker platform. The lockers feature Drop Box functionality for returns and provide 24/7 secure access, responding to growing demand for convenient parcel services driven by consumer-to-consumer marketplaces. Quadient positions this as part of their strategy to create an open ecosystem that multiple carriers can utilize, differentiating from proprietary locker networks.
Executive Insights
Katia Bourgeais Crémel, EVP Parcel Locker Solutions Europe, Quadient
"This partnership extension reflects a shared vision to reshape last-mile delivery and make it smarter, more convenient, and more sustainable. By combining Evri's nationwide reach with our open locker technology, we're creating an ecosystem that meets evolving consumer expectations and supports a greener, more efficient logistics model."
Context: Discussing the strategic value of the expanded partnership with Evri
Significance: Emphasizes Quadient's positioning around open technology platforms and sustainability in logistics
Article 5: Quadient Unveils First-of-Its-Kind Solar-Powered Autonomous Battery Parcel Locker
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Summary
Quadient launched a pilot program for its X Series solar-powered autonomous parcel locker in the UK, featuring industry-first technology that combines solar and battery power with returns processing and label printing capabilities. The system operates 24/7 with zero CO₂ impact and eliminates the need for grid connections or building work, enabling deployment in previously inaccessible locations. Chief Solution Officer Benoît Berson positioned the development as supporting both customer accessibility and the company's net-zero objectives under their Elevate to 2030 strategy, while the unique combination of features creates competitive differentiation in the parcel locker market.
Executive Insights
Benoît Berson, Chief Solution Officer Lockers, Quadient
"Quadient is focused on making parcel delivery and returns more efficient, reliable and accessible for customers. The X Series pilot will be showcasing how innovation and sustainability can work hand in hand to strengthen our open locker network and contribute to our net-zero objectives under the Elevate to 2030 strategy."
Context: Discussing the X Series pilot program launch
Significance: Connects product development to company's sustainability strategy and customer accessibility goals
Article 6: Quadient Wins IDC 2025 SaaS Award for Customer Satisfaction in Accounts Receivable
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Summary
Quadient received the IDC 2025 SaaS Customer Satisfaction Award for Accounts Receivable, ranking in the highest scoring group based on feedback from 2,900 organizations across 30+ evaluation criteria. The company's AR platform combines credit, collections, and cash application processes in a unified dashboard with AI-powered forecasting that achieves up to 94% accuracy in predicting invoice payment timing. Chief Solution Officer Chris Hartigan emphasized the platform's focus on reducing manual effort and enabling strategic decision-making, while market data shows over half of surveyed organizations plan to increase SaaS AR spending within 12 months, indicating growing demand for intelligent financial automation solutions.
Executive Insights
Chris Hartigan, Chief Solution Officer, Digital at Quadient
"Finance is about clarity and confidence. Quadient AR takes the stress out of managing receivables with an intuitive, award-winning interface that helps finance teams work faster, with fewer errors. The result is reduced DSO, stronger cash flow, and more time to focus on strategic priorities instead of chasing spreadsheets."
Context: Discussing the value proposition of Quadient's AR solution following the IDC award
Significance: Emphasizes Quadient's focus on user experience and operational efficiency as key differentiators
Article 7: Quadient SA: Monthly information on number of shares and voting rights
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Summary
Quadient filed its routine monthly disclosure of share count and voting rights with French securities regulators, reporting 34,468,912 total shares and 33,880,385 net voting rights as of September 30, 2025, representing standard regulatory compliance with no material business implications for the IDP vendor's operations or market position.
