Quadient — Customer Communications Automation
Global provider of customer experience solutions specializing in intelligent document automation, customer communications management, and parcel locker solutions, achieving #1 worldwide CCM market share in 2024.
Overview
Quadient (formerly Neopost) has evolved from a 90-year mail processing heritage into a leading intelligent automation platform provider. In 2023, the company acquired FormHero, followed by the strategic acquisition of French e-invoicing platform Serensia in spring 2025.
The company achieved significant market validation in 2025, with IDC ranking Quadient #1 globally in Customer Communications Management with 11% of the $2.1 billion market. By Q3 2025, Digital and Lockers segments represented 40% of total subscription revenue, demonstrating the company's successful transition from traditional mail to digital automation platforms.
Geoffrey Godet, CEO, emphasized: "Quadient delivered another strong performance in Digital and Lockers, with both Solutions reaching double-digit growth in subscription-related revenue since the beginning of the year."
Key Features
- AI-Powered Customer Communications: Automated content creation, sentiment analysis, and translation
- E-Invoicing Compliance: Serensia platform with French Tax Authority accreditation for mandatory EU regulations
- Accounts Receivable Automation: IDC 2025 SaaS Award winner with 94% payment prediction accuracy
- Carrier-Agnostic Smart Lockers: 26,000+ units deployed globally with solar-powered autonomous options
- Healthcare Document Automation: Processing up to 1 million monthly communications for regulated industries
Use Cases
European E-Invoicing Compliance
Organizations leverage Quadient's Serensia platform to meet France's mandatory e-invoicing requirements beginning September 2026. The platform processes over 250 million invoices annually with near-100% automation for validation and conversion, featuring certified Peppol Access Point connectivity and EN16931 standards support. Major clients including TotalEnergies and BPCE rely on the sovereign cloud infrastructure for cross-border invoice transmission and regulatory compliance.
High-Volume Healthcare Communications
Healthcare providers implement Quadient Impress for patient communication automation. UK online pharmacy MedExpress processes up to 1 million monthly patient letters through the platform, eliminating manual preparation while ensuring regulatory compliance. The solution provides full visibility from creation to dispatch, reducing costs and errors in regulated healthcare environments.
Carrier-Agnostic Parcel Networks
Retailers deploy Parcel Pending smart lockers across high-traffic locations. Shell Service Stations partnership covers 540+ UK petrol forecourts, while GLS Italy alliance deploys hundreds of units across central and northern Italy. The open network model serves multiple carriers through unified infrastructure, supporting 24/7 secure access and returns processing.
Technical Specifications
| Feature | Specification |
|---|---|
| Platform | Quadient Inspire Suite, Serensia E-Invoicing |
| Deployment Options | Cloud, On-premises, Hybrid, Sovereign Cloud |
| E-Invoicing Standards | Peppol Access Point, EN16931 (UBL, CII, Hybrid, PDF) |
| AI Capabilities | Content creation, sentiment analysis, automated translation |
| Locker Network | 26,000+ units globally, solar-powered autonomous options |
| Healthcare Compliance | GDPR, HIPAA, regulatory document handling |
| Integration | APIs, CRM/ERP connectors, financial system integration |
| Processing Volume | 250M+ e-invoices annually, 1M+ monthly communications |
| Market Coverage | Europe, North America, carrier-agnostic networks |
| Sustainability | A- CDP rating, 55% emissions reduction achieved |
Resources
Company Information
Quadient
1050 Crown Pointe Parkway
Atlanta, GA 30338
Phone: (770) 821-1234
Email: info@quadient.com