ETHERFAX
Cloud-based secure document exchange platform specializing in CJIS-compliant fax automation and AI-powered data extraction for government and healthcare.
Overview
ETHERFAX operates as a specialized secure document exchange platform with a core focus on regulatory compliance that distinguishes it from general-purpose communication providers. In early 2026, the company secured a significant government partnership with California's Department of Toxic Substances Control for CJIS-compliant electronic fax solutions, with Robert Shortt, Chief Enterprise Solution Architect at DTSC, noting that "ETHERFAX was the only company that had a core focus on meeting Criminal Justice Information Services (CJIS) security requirements, and could prove it through documentation and third-party validation."
The company has achieved recognition as a two-time highest validated performer by KLAS Research, earning Level 4 validation for outbound EHR integration. CEO Paul Banco emphasizes the company's commitment to government entities, stating their mission is "providing government entities with innovative solutions that ensure both efficiency and security."
Recent third-party analysis positions ETHERFAX as enterprise-focused through its Secure Exchange Network with 256-bit encryption, though notes challenges with pricing transparency compared to unified communication platforms as businesses migrate toward AI-powered workflows.
Key Features and Benefits
- CJIS Compliance Focus - Only e-fax provider with core Criminal Justice Information Services security requirements and third-party validation
- AI Insights - Generative AI and large language models for structured data extraction from unstructured documents
- ERIS (ETHERFAX Remote Integration Service) - Lightweight containerized application replacing traditional on-premise fax servers
- Secure Exchange Network (SEN) - End-to-end encryption with SEN-to-SEN delivery capabilities
- FedRAMP High Certification - Government-grade security for federal agencies and state departments
- EHR Integration - Direct connections to Epic, Cerner, and health information exchanges
Use Cases
Government Sector
Criminal justice investigations, toxic substance control documentation, and federal agency communications requiring CJIS compliance and FedRAMP High certification.
Healthcare
Patient record processing, prior authorization workflows, referral management with HIPAA compliance and Epic web services integration.
Enterprise
Invoice processing automation, contract management, and compliance audit documentation with SOC2 and PCI DSS certifications.
Technical Specifications
| Feature | Specification |
|---|---|
| Encryption | 256-bit end-to-end encryption |
| Uptime | 99%+ for 11+ years |
| Compliance | CJIS, FedRAMP High, HIPAA, PCI DSS, SOC2, HITRUST CSF |
| Integration | Epic, Cerner, Microsoft 365, Google Workspace, Cisco |
| Hardware Support | Lexmark, Ricoh, Xerox |
| API | REST APIs and job file processing |
| Deployment | Cloud-native with containerized applications |
Resources
- ETHERFAX Official Website
- ETHERFAX AI Insights
- ETHERFAX Workflow Automation
- ETHERFAX ERIS Documentation
- ETHERFAX Knowledge Base
Contact Information
ETHERFAX was founded as a document exchange technology company with headquarters in the United States. The company holds multiple domestic and international patents for its secure document transmission technologies and maintains partnerships with Canon U.S.A. and Carahsoft for public sector distribution.
