EdgeVerve: Enterprise Automation by Infosys

EdgeVerve is an Infosys subsidiary providing enterprise automation and AI solutions, with independent analyst recognition from both IDC and Everest Group validating its position in intelligent document processing (IDP) and agentic AI.

Overview

EdgeVerve Systems Limited operates as a wholly owned subsidiary of Infosys, delivering AI-powered automation products to global enterprises. Two independent analyst placements confirm its competitive standing: IDC named EdgeVerve a Leader in its 2024 MarketScape for Worldwide Unstructured Intelligent Document Processing, evaluated against 15 vendors, citing extensive integrations, API extensibility, and broad mechanistic choice in IDP orchestration. Separately, Everest Group named EdgeVerve a Leader in its 2025 PEAK Matrix assessment for Digital Interaction Intelligence Products, recognizing its generative and agentic AI capabilities.

The company's strategic direction has shifted from process automation toward autonomous decision-making. In July 2025, CTO Arvind Rao positioned EdgeVerve at the forefront of agentic AI architecture, and by late 2025 articulated the pivot clearly: "the question is no longer about what AI can automate, but rather, what outcomes AI can achieve".

That architectural bet materialized in AI Next 25.0, which introduced Poly AI, running Llama 3, GPT-4, and other large language models (LLMs) simultaneously as a deliberate hedge against vendor lock-in. The release also carved out a standalone Operations and Service Management (OSM) product targeting Global Business Services (GBS) and Global Capability Centers (GCCs), signaling that EdgeVerve is building a product portfolio around the AI Next core rather than selling the platform alone. In November 2025, EdgeVerve AI Next was embedded into Infosys' AI-First GCC Model as the unified platform for enterprise-scale AI deployment.

How EdgeVerve processes documents

EdgeVerve's document intelligence sits within a three-layer platform architecture introduced in AI Next 25.0. The bottom layer is Poly AI, which provides multi-LLM support spanning Llama 3 and GPT-4, with prompt cost optimization and ethical AI governance controls built in. This is the first time EdgeVerve has publicly framed multi-model support as a core platform pillar rather than an implementation detail. The middle layer is a multi-modal data layer with AI copilots supporting chat, voice, video, and email formats, designed for citizen developers and covering intuitive data mapping and actionable insights. The top layer is a process layer with generative AI copilots for workflow management and end-to-end orchestration.

XtractEdge 4.0, the dedicated document processing product, uses generative AI, machine learning (ML), natural language processing (NLP), optical character recognition (OCR), and computer vision to extract structured information from contracts, invoices, and complex unstructured documents. AssistEdge RPA, featuring the Albie cognitive engine, handles process automation upstream and downstream of extraction. The Finacle banking platform, deployed in over 100 countries and serving more than 1 billion customers across 1.7 billion accounts, adds composable document workflows for financial services on a cloud-native, microservices-based architecture.

The Poly AI architecture's model-agnosticism is the most consequential document processing development in this cycle: enterprise buyers wary of single-vendor LLM dependency gain a practical alternative, and prompt cost optimization directly affects per-document economics at scale. A technical review by Lokad notes that TradeEdge's supply chain capabilities focus on data harmonization and descriptive analytics rather than mathematically rigorous optimization, and that AI Next emphasizes orchestration of multiple models rather than explicit objective function optimization. No independent accuracy figures or throughput benchmarks for XtractEdge have been published as of April 2026.

The Everest Group assessment specifically highlights EdgeVerve Digital Observer, which captures user activity across digital environments and transforms it into actionable insight through process mapping, conformance analysis, and automation recommendations using DOM and COM instrumentation for smart data capture. This process discovery capability feeds directly into IDP workflow design, closing the loop between observation and automation.

Use cases

Contract management and IDP at scale

An American telecom operator achieved a 60% productivity boost and $21 million in savings using XtractEdge for contract management transformation, as cited in the IDC MarketScape report. The deployment covered structured and unstructured contract documents, with extraction feeding downstream compliance and workflow systems. This is the most specific customer outcome EdgeVerve has disclosed publicly; no further named deployments with quantified results have been confirmed from independent sources as of this writing.

Aerospace and defense supply chain

In March 2026, Infosys and Incora announced a multi-year strategic collaboration to deploy EdgeVerve AI Next across Incora's operations in more than 60 countries. The platform harmonizes data and processes across Incora's multi-ERP landscape without disrupting day-to-day operations. Jasmeet Singh, Executive Vice President and Global Head of Manufacturing at Infosys, described the scope: "By applying Infosys Topaz and the EdgeVerve AI Next Platform, we are working with Incora to orchestrate complex, multi-system environments, reduce operational friction, and enable faster, more informed decision-making across its global enterprise." Hari Kumar Rajendran, Executive Vice President of Global Operations at Incora, added: "Together, we are building a foundation that enables Incora to better serve our customers today and adapt to the future of aerospace and defense supply chains." Availability of specific throughput or accuracy metrics from this deployment has not been confirmed.

Cross-border banking payments

Following the August 2025 Mastercard partnership, banks deploy Finacle to access payment capabilities across 200+ countries and 150+ currencies, reaching 95% of the world's banked population. PT Bank CTBC Indonesia implemented the solution in September 2025 using a cloud-hosted model.

Global Business Services and GCC automation

The OSM solution, launched as a standalone product on the AI Next platform, targets GBS and GCC organizations with agentic AI workflows and end-to-end orchestration. It represents a go-to-market shift: rather than selling the AI Next platform directly, EdgeVerve packages vertical products around it for specific buyer segments. Pricing and general availability have not been disclosed.

BFSI process automation

EdgeVerve maintains recognition as a key player in the BFSI robotic process automation (RPA) market, projected to grow from $1.17 billion in 2025 to $6.26 billion by 2031. Deployed use cases include loan processing, compliance workflows, and customer onboarding automation. Vendors such as Unstract take a complementary approach in this space, offering an open-source, no-code LLM platform with hallucination mitigation for production-grade document extraction in regulated workflows. For financial services teams evaluating outcome-based pricing models alongside enterprise platforms, AmyGB offers a contrasting commercial structure: zero invoicing until measurable business results are achieved.

Technical specifications

Resources

• Website
• AssistEdge Platform
• AI Next 25.0 announcement
• IDC MarketScape IDP Leader recognition
• Everest Group PEAK Matrix Leader recognition
• Incora supply chain collaboration
• EdgeVerve: Competitive Analysis
• Agentic Document Processing
• Advanced AI Capabilities

Company information

Headquarters: Bengaluru, India

Parent company: Infosys Limited (wholly owned subsidiary)

Website: edgeverve.com

Geographic reach: Global enterprise clients across financial services, insurance, retail, manufacturing, telecom, and aerospace and defense sectors