Hyland
Enterprise content management and AI-powered automation platform specializing in industry-specific intelligent document processing solutions.
Overview
Hyland has undergone a strategic transformation from traditional content management to AI-powered enterprise automation under CEO Jitesh Ghai. In July 2025, the company launched Agent Builder, enabling organizations to create enterprise-grade AI agents for workflow automation. This was followed in August 2025 by the Enterprise Context Engine and Agent Mesh, marking the company's pivot toward agentic AI solutions.
The platform leverages Hyland's existing Content Innovation Cloud infrastructure, integrating with established products like OnBase and Automate. Chief Product Officer Michael Campbell emphasized the company's focus on "practical and manageable" AI implementation, differentiating from experimental solutions.
Key Features
- Agent Builder for enterprise AI agent creation
- Enterprise Context Engine with graph analytics
- Agent Mesh with industry-specific pre-built agents
- Content Innovation Cloud platform
- Integration with OnBase and Automate
- Model Context Protocol implementation
- Scalable human oversight options
- Full audit capabilities for AI decisions
Use Cases
Financial Services
- Document-intensive workflow automation
- Compliance oversight with audit trails
- Process automation with minimal reengineering
Healthcare
- Industry-specific AI agents for clinical workflows
- Patient document processing
- Regulatory compliance automation
Insurance
- Claims processing automation
- Policy document management
- Risk assessment workflows
Government and Higher Education
- Administrative process automation
- Document accessibility solutions
- Institutional knowledge preservation
Technical Specifications
| Component | Description |
|---|---|
| Platform | Content Innovation Cloud |
| AI Architecture | Agent Mesh with domain-aware agents |
| Integration | ERP, CRM, HR systems via Context Engine |
| Deployment | Low-code interfaces and advanced APIs |
| Oversight | Human-in-the-loop to fully autonomous |
| Analytics | Graph analytics for organizational mapping |
Resources
Company Information
Westlake, United States