Insiders Technologies
Insiders Technologies is a Kaiserslautern, Germany-based cognitive process automation provider specializing in deep learning-powered document processing with over 5,000 customers across multiple industries.
Overview
Insiders Technologies GmbH operates as a leading technology provider and established market leader in intelligent business process automation software, employing over 200 staff across locations in Kaiserslautern, Berlin, Koblenz, and Munich. As the most successful spin-off of the German Research Center for Artificial Intelligence (DFKI), Insiders Technologies serves more than 5,000 customers from all industries. The company specializes in Cognitive Process Automation using deep learning and LLM technologies to understand heterogeneous content, extract business-relevant information, automate transactions, and shorten response times. Core applications include 360° Invoice Management supporting all input channels and e-invoice formats including ZUGFeRD and XRechnung. The platform serves insurance, healthcare, banking, and public sector organizations requiring automated document-centric workflows.
Key Features
- Cognitive Process Automation: Deep learning-powered understanding of heterogeneous document content
- 360° Invoice Management: Comprehensive P2P automation supporting all input channels and e-invoice formats (ZUGFeRD, XRechnung)
- LLM Integration: Latest large language model technologies for content understanding and extraction
- Multi-Channel Ingestion: Email, scan, portal, API, and e-invoice format support
- German E-Invoice Compliance: Native support for ZUGFeRD and XRechnung standards
- Industry Expertise: 25+ years operating in document automation
Use Cases
Purchase-to-Pay Automation
Enterprises deploy Insiders' 360° Invoice Management to automate end-to-end AP workflows from invoice receipt through payment. The system ingests invoices via email, EDI, portal uploads, or direct e-invoice formats, applies deep learning for header and line-item extraction, matches against purchase orders, routes exceptions through approval workflows, and posts to ERP systems. Support for ZUGFeRD and XRechnung enables compliance with German e-invoicing mandates while handling international vendor formats.
Insurance Document Processing
Insurance carriers process new business applications, claims documentation, policy changes, and correspondence using cognitive automation. The platform's deep learning models extract policy details from broker submissions, classify document types within claims folders, and route information to appropriate workflow queues. Integration with policy administration systems enables straight-through processing for standard cases while flagging complex scenarios for underwriter review.
Public Sector Digitization
Government agencies and municipalities automate citizen service requests, permit applications, and administrative correspondence. Insiders' platform processes incoming mail, emails, and web submissions, extracting applicant information, request types, and supporting documentation. Automated routing directs cases to appropriate departments while maintaining audit trails for transparency and compliance. The system handles German-language documents with high accuracy through DFKI-developed AI models.
Technical Specifications
| Feature | Specification |
|---|---|
| Core Technology | Cognitive process automation, deep learning, LLM |
| Employees | 200+ across 4 German locations |
| Customer Base | 5,000+ across all industries |
| Operating History | 25+ years |
| Locations | Kaiserslautern, Berlin, Koblenz, Munich |
| DFKI Affiliation | Most successful spin-off from German Research Center for AI |
| E-Invoice Support | ZUGFeRD, XRechnung |
| Industries | Insurance, healthcare, banking, public sector, enterprises |
| Product Focus | 360° Invoice Management, document-centric process automation |
Resources
Company Information
Headquarters: Kaiserslautern, Rheinland-Pfalz, Germany
Address: Brüsseler St 1, 67657 Kaiserslautern
Additional Offices: Berlin, Koblenz, Munich
Employees: 200+
Operating History: 25+ years
Origin: Spin-off from German Research Center for Artificial Intelligence (DFKI)
Customers: 5,000+ across multiple industries
