Insiders Technologies
Kaiserslautern-based cognitive process automation provider achieving 97% automation rates on challenging documents like death certificates for 5,000+ customers.
Overview
Insiders Technologies GmbH operates as the most successful spin-off of the German Research Center for Artificial Intelligence (DFKI), employing over 200 staff across Kaiserslautern, Berlin, Koblenz, and Munich. The company has evolved from traditional OCR into deep learning-powered document processing, with documented customer implementations showing 97% automation rates on challenging document types including death certificates with watermarks and seals.
Recent deployments demonstrate platform versatility beyond standard invoice processing. IDEAL Insurance Group processes 500,000+ documents annually with recognition rates increasing approximately 15% to nearly 100% across all document classes. Schäfer companies handle over 520,000 documents annually across Germany, Switzerland, and Czech Republic, processing ~150,000 orders, ~330,000 invoices, and ~40,000 technical certificates.
As Carsten Dickau, Business Analyst at IDEAL Insurance Group noted: "Thanks to the Cognitive Classifier and ILFO, we have been able to crack the tough nuts in input management and make a significant leap in process automation."
Key Features
- Cognitive Classifier: AI-based document classification combining image-based and text-based analysis using NLP and Deep Learning for visual features like certificate seals
- Universal Integration Layer for OCR (ILFO): Enables integration of various OCR components for handwritten letters, photographed documents, faxes, and medical records
- 360° Invoice Management: Comprehensive P2P automation supporting ZUGFeRD and XRechnung standards
- smart ACT Performance Monitoring: Released in Service Pack 5 for system optimization
- Multi-Country Platform: Proven deployment across Germany, Switzerland, and Czech Republic
Use Cases
Insurance Document Processing
Insurance carriers achieve high automation rates on challenging document types. IDEAL Insurance Group's implementation demonstrates 97% automation on death certificates, handling documents with watermarks, seals, and poor-quality handwritten content that traditional OCR struggles with. The Cognitive Classifier processes visual features like notarial seals while extracting structured data for policy administration systems.
Multi-Country Manufacturing Operations
Manufacturing companies deploy the platform across multiple countries for comprehensive document processing. Schäfer companies process over 520,000 documents annually including orders, invoices, and technical certificates across three countries. As Patrick Schuster, Solution Architect at Schäfer Shop Group explained: "We feel very well equipped with the Insiders Technologies product range: it gives us excellent solutions in both purchase-to-pay and order management."
Technical Document Validation
The platform handles specialized document types including works and material inspection certificates, expanding beyond financial documents into technical validation workflows requiring accuracy-critical processing.
Technical Specifications
| Feature | Specification |
|---|---|
| Core Technology | Cognitive Classifier with NLP and Deep Learning |
| Customer Base | 5,000+ with documented 97% automation rates |
| Multi-Country Support | Germany, Switzerland, Czech Republic deployments |
| Document Volume | 500,000+ annual processing per major customer |
| DFKI Affiliation | Most successful spin-off from German AI Research Center |
| Latest Release | Service Pack 5 for smart FIX 5 (December 2021) |
| OCR Integration | Universal Integration Layer for various OCR components |
| Locations | Kaiserslautern, Berlin, Koblenz, Munich |
Resources
Company Information
Headquarters: Kaiserslautern, Rheinland-Pfalz, Germany
Address: Brüsseler St 1, 67657 Kaiserslautern
Additional Offices: Berlin, Koblenz, Munich
Employees: 200+
Operating History: 25+ years
Origin: Spin-off from German Research Center for Artificial Intelligence (DFKI)
Customers: 5,000+ across multiple industries