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MuleSoft

Enterprise integration platform that evolved into AI agent orchestration and governance infrastructure within Salesforce's ecosystem.

MuleSoft

Overview

MuleSoft, acquired by Salesforce for $6.5 billion in 2018, has transformed from a traditional integration platform into a central component of Salesforce's "agentic enterprise" strategy. In July 2025, the company launched the open-source MuleSoft AI Chain (MAC) project, enabling AI agent configuration within Anypoint Studio with comprehensive connectors for LLMs, vector databases, and APIs.

The platform's strategic evolution accelerated through 2025 with the introduction of Agent Fabric in September, featuring four core components for agent discovery, orchestration, governance, and monitoring. By January 2026, MuleSoft enhanced Agent Fabric with Agent Scanners technology for automatic AI agent detection across multicloud environments including Amazon Bedrock and Google Cloud Vertex AI.

Following Salesforce's $8 billion Informatica acquisition, Rahul Auradkar clarified MuleSoft's role as the "real-time operational layer providing event-driven connections" while Informatica handles enterprise-wide data context.

Key Features

  • Agent Fabric: AI agent orchestration with automated discovery, governance, and monitoring across multicloud platforms
  • Anypoint Platform: API-led connectivity with three-tier architecture (System, Process, Experience APIs)
  • AI Chain (MAC) Project: Open-source framework for AI agent configuration and LLM integration
  • Healthcare Accelerator: Pre-built APIs achieving 70% reduction in prior authorization processing times
  • Enhanced Security: Mutual Transport Layer Security (mTLS) authentication for Salesforce integrations

Use Cases

AI Agent Governance

MuleSoft Agent Fabric addresses "agent sprawl" as IDC projects AI agent deployments will exceed 1 billion globally by 2029. The platform provides unified visibility across Salesforce Agentforce, AWS Bedrock, and Google Cloud Vertex AI.

Healthcare Automation

The Healthcare Accelerator achieved 95% accuracy rates in pilot programs for prior authorization, pharmacovigilance reporting, and clinical trial scheduling, deployed through partners including Deloitte, Accenture, and PWC.

Telecommunications Integration

Implementations in telecom achieved 40% faster service activation and 30% reduction in customer churn through API-led connectivity replacing legacy point-to-point integrations.

Government Deployment

The U.S. Transportation Department deployed MuleSoft for interstate data exchange at the Federal Motor Carrier Safety Administration.

Technical Specifications

Component Capability
Agent Scanners Automatic AI agent discovery across multicloud platforms
Agent Registry Real-time governance and cataloging of AI agents
Agent Visualizer Consolidated enterprise AI footprint visibility
Protocol Support Agent-to-Agent (A2A), Model Context Protocol (MCP)
Security mTLS authentication, Einstein Trust Layer integration
Deployment Cloud-native, hybrid environments, Microsoft Azure support

Resources

Company Information

San Francisco, United States

Web: https://www.mulesoft.com